Frequently Asked Questions

Why do I want my student to live at a Horizon community?

​Horizon goes above and beyond to exceed expectations in every facet of the student housing experience. With market-leading customer service, we strive to proactively anticipate both the needs of our students and their loved ones.

Horizon serves more than 15,000 students across the country. With 20+ years of professional management experience, Horizon Communities are designed specifically for the student experience.

We have tried to anticipate every need and convenience to make our community your student’s home-away-from home. An environment where their safety and school spirit can thrive.

What is a conventional lease?

Chase Village leases conventionally, meaning all roommates will be on a shared lease, and they (along with all co-signers) are equally responsible for the full rent amount and any other charges on the shared account.

The Mansion at Chase Village leases individually (by the bedroom) meaning each person is on their own separate lease. We offer roommate matching! 

Do you have to be a student to live at Chase Village?

​You do not have to be a student to live here. Although our lease terms are based around the University schedule and we are located in the Autzen District, we lease to anyone who meets our rental criteria. 

What is the rental criteria?

​Each applicant must make 2.5x times the rent and have a credit score of 600 or higher. Misdemeanors and felonies may cause a negative effect on your approval or even cause a denial. Evictions will cause a negative effect on your approval or even cause a denial.

Do you allow co-signers?

​Only students are able to have a co-signer. A co-signer may be permitted only if there is a lack of income or lack of credit with the applicant. A co-signer may not take the place of bad credit. A co-signer must complete an application and meet all of the Rental Qualifying Criteria. Co-signers will be required to sign the Co-Signer Addendum to the Rental Agreement. The co-signer will be held liable in case of any default by the applicant/resident. Each roommate must have his or her own co-signer

Do we need Renter’s insurance?

As a company, we require all residents have $100k liability coverage. Horizon offers an internal plan meeting this criteria for a low price of $13 per person per month. Personal content coverage is optional, but can be added for an additional $5. For a total of only $18 per month, any necessary protection will be covered. If you choose to opt out of the internal plan, third-party plans must meet the minimum liability coverage requirement (including personal contents if preferred) and be uploaded properly.

Is Chase Village pet friendly?

​Yes, we are very pet-friendly! We do not have any breed or weight restrictions. There is a maximum of two pets (dogs and/or cats) allowed per apartment. Pet deposits are $500/dog and $400/cat, and pet rent is $60/dog and $40/cat. We have TWO off-leash dog parks available for your pups to enjoy!

What is RENT PLUS?

Build your credit by paying your rent on time! Rent Plus is an add-on service that enables you to build your credit by simply paying your rent on time. This means no additional lines of credit, no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and Rent Plus will take care of the rest. Ask the office for details about enrolling!

What is an RV Index?

​The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors.  By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved.  Instead of just credit score and income, the index looks at several factors such as:
1. Payment history on all trade lines
2. Ratio of rent to income
3. Ratio of debt to income
4. Collections
5. Ratio of positive to negative credit lines

Does Chase Village offer an after-hours service?

​Yes, Chase Village offers 24-hour emergency maintenance and nightly courtesy patrol from 10:00 pm-6:00 am. Residents can contact these services through our 24-hour main office line and press the prompts to contact maintenance or our courtesy officer.

How do I call after-hours maintenance or night patrol?

​You can call our 24-hour office line at 541-485-7673 and press the prompts to contact maintenance or our courtesy officer. If it is an emergency, please press the emergency prompt option. Keep in mind night patrol is only on-site 10:00 pm-6:00 am and any non-emergency messages will not be received until the office opens the following day.

How do I put in a service request?

Log into your Resident Portal to enter in a maintenance request yourself or give us a call at 541-485-7673. We will need to know if we have permission to enter your apartment at any time or if you would rather make a scheduled appointment. Appointments cannot always be made on the same day.

How do I renew my lease?

Renewal offers are uploaded to your Resident Portal, emailed to you, and placed on your door between December-May. If you would like to renew your lease for another year, you can accept your offer or call us with any questions!

For questions about renewing, or even transferring to another apartment within the community, please email Ariel directly. 

How is Horizon responding to Covid-19?

​Horizon has implemented new cleaning procedures at all of our communities nation-wide. This includes sanitation of common spaces and amenities, reduced hours for deep cleaning and social distancing guidelines. Prior to moving in, your student’s apartment home will be professionally cleaned and sanitized. We are happy to explain all the unique actions our team is taking.